Frequently Asked Questions ✦
Everything you need to know before opening your little lucky moment.
About Our Mystery Boxes ✦
FAQ Group 1
What is a BoxyLuck Mystery Box?
Each BoxyLuck Mystery Box contains a surprise selection of items from a themed collection. Depending on the collection, you may discover plushies, charms, collectibles, beauty finds, lucky cards, tech accessories, and more.
Will I know what's inside before ordering?
No. Every box is designed to be a surprise, making each unboxing experience exciting and unique.
Will everyone receive the same items?
No. Every mystery box is curated individually, so contents may vary even within the same collection.
Are the products shown on the website guaranteed?
No. Product photos are examples only. Actual contents may differ, making every mystery box a unique experience.
Orders & Shipping ✦
FAQ Group 2
Where do you ship from?
Orders ship from our U.S. warehouse in Oklahoma City, Oklahoma.
How long does shipping take?
Most orders arrive within 3–7 business days after shipment.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Do I need to pay customs fees or import taxes?
No. U.S. customers are not charged customs duties or import taxes.
Returns & Support ✦
FAQ Group 3
Can I return a mystery box?
Because mystery boxes are surprise products, opened boxes are generally not eligible for return unless items arrive damaged or defective.
What if my order arrives damaged?
Please contact us within 7 days of delivery and include photos of the issue. We'll do our best to make it right.
Can I cancel my order?
Orders may be canceled before shipment. Once shipped, they can no longer be canceled.
About BoxyLuck ✦
FAQ Group 4
What is BoxyLuck?
BoxyLuck is a collectible mystery box brand created to bring small surprises, meaningful stories, and everyday joy through thoughtfully curated themed collections.
Why choose BoxyLuck?
We focus on unique themes, collectible stories, fast U.S. shipping, and creating magical unboxing experiences filled with little moments of happiness.
How can I contact you?
