Refund policy

At BoxyLuck, we want every mystery box experience to feel exciting, magical, and worry-free ✦

Because our collections include curated surprise items, returns and refunds are handled a little differently from traditional products. Please read the information below carefully before placing your order.

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

•   Items must be unused and in their original condition
•   Products must remain in their original packaging
•   Tags (if applicable) must still be attached
•   Proof of purchase or order confirmation is required

To start a return request, please contact us at:

Return Shipping

If your return request is approved, we’ll provide instructions on how and where to send your package.

Please note:

•  Items returned without prior approval will not be accepted
•  Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect

Return Address:

Recipient: YIYUAN
Street: 6008 South Douglas Ave
City: Oklahoma City
State: OK
ZIP: 73139
Country: USA

Damaged, Incorrect, or Defective Orders

Please inspect your order carefully upon arrival.

If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at:

Please include:

•  Your order number
•  Photos of the issue
•  A brief explanation

Our support team will review the issue and help make things right as quickly as possible ✦

Mystery Box & Non-Returnable Items

Due to the surprise and collectible nature of mystery boxes, certain items may not be eligible for return.

We do not accept returns for:

•  Opened mystery box items
•  Personalized or custom products
•  Beauty or personal care items
•  Gift cards
•   Sale items
•  Perishable or hazardous goods

If you have any concerns about your order, feel free to contact us before purchasing.

Exchanges

At this time, we do not offer direct exchanges for mystery box items.

If your return is approved, you may place a new order separately for another collection or item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

•   Items must be unused
•   Products must remain in original packaging
•   Proof of purchase is required

Refund Processing

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved:

•   Refunds will be issued to your original payment method
•  Processing may take up to 10 business days
•   Your bank or payment provider may require additional processing time

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at:

Need Help?

We’re always happy to help make your BoxyLuck experience smooth, cozy, and magical ✦

For all return or refund questions, please contact: