Terms of service
Overview
Welcome to BoxyLuck ✦
By accessing our website or purchasing from our store, you agree to these Terms of Service, along with our related policies including our Privacy Policy and Refund Policy.
Please read these terms carefully before using our services.
1. Online Store Use
By using this website, you confirm that:
- You are at least the legal age in your country or region
- The information you provide is accurate and complete
- You will use this website only for lawful purposes
We reserve the right to refuse service to anyone at any time for any reason.
2. Products & Mystery Boxes
BoxyLuck specializes in curated mystery box experiences and collectible lifestyle products.
Because mystery boxes contain surprise items:
- Product combinations may vary
- Individual items may differ between collections
- Colors and appearance may vary slightly depending on photography and screen settings
We carefully curate each collection to create a magical and cohesive unboxing experience ✦
We reserve the right to modify, discontinue, or limit products at any time without notice.
3. Orders & Payments
By placing an order, you agree that:
- All billing and payment information provided is accurate
- You are authorized to use the selected payment method
We reserve the right to:
- Refuse or cancel orders
- Limit purchase quantities
- Cancel suspicious or fraudulent transactions
Prices and promotions may change without notice.
4. Shipping & Delivery
Shipping times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- International transit issues
- Circumstances beyond our control
For more information, please review our Shipping Policy.
5. Returns & Refunds
Returns and refunds are handled according to our Refund Policy.
Due to the collectible and surprise nature of mystery boxes, certain items may not qualify for return once opened or used.
Please review our Refund Policy carefully before placing your order.
6. Intellectual Property
All content on this website — including images, graphics, logos, branding, product names, designs, and visual assets — belongs to BoxyLuck and may not be copied, reproduced, or distributed without written permission.
7. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of information as described in our Privacy Policy.
8. Limitation of Liability
To the fullest extent permitted by law, BoxyLuck shall not be liable for:
- Shipping delays
- Service interruptions
- Indirect or incidental damages
- Losses related to use of our website or products
All products and services are provided “as is” and “as available”.
9. Changes To These Terms
We may update these Terms of Service at any time.
Changes become effective immediately upon posting to this page.
Continued use of the website constitutes acceptance of any updated terms.
10. Contact Information
Have questions or need assistance? We’re here to help!
Email: business@boxyluck.com
US Warehouse: 6008 South Douglas Ave, Oklahoma City, OK 73139, USA
Business HQ: Room 3205, Building A, Shihang Center, Yiwu, Zhejiang Province 322000, China
BoxyLuck is operated by YUN CE DEVELOPMENT LIMITED, a company registered in Hong Kong.
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM ( UTC+8)
You can reach us via email at any time, and we will respond as quickly as possible, typically within 24 hours.
Thank you for being part of the BoxyLuck universe ✦
