At BoxyLuck, every order is carefully packed and shipped with care to create a smooth and magical unboxing experience ✦

Please review the information below before placing your order.

Processing Time

Orders are typically processed within:

• 1–3 business days

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Time

We currently ship from our overseas warehouse in the United States for faster delivery.

Estimated delivery time:

• United States: Delivered within approximately 7 business days
• Canada & Australia: 9 business days

Please note that delivery times are estimates and may vary slightly during holidays, peak seasons, or carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

Customers are responsible for shipping fees unless a free shipping promotion is specifically stated.

Taxes & Duties

Good news ✦

We currently do not charge additional import duties or customs taxes for customer orders.

The price you see at checkout is the price you pay for the product itself.

Tracking Information

Once your order has shipped, tracking information will be sent to your email address.

Please allow a short period for tracking updates to become active after shipment.

Delays

While we work hard to ensure timely delivery, BoxyLuck is not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Holidays
• Incorrect shipping information
• Events outside our control

Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order.

We are not responsible for lost or delayed shipments caused by incorrect or incomplete address information provided during checkout.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us at:

Please include:

• Your order number
• Photos (if applicable)
• A brief explanation of the issue

We’ll do our best to help resolve the situation quickly ✦

Mystery Box Notice

Because BoxyLuck collections may contain curated surprise items, product combinations and packaging may vary slightly between collections and releases.

This is part of the collectible mystery box experience ✦

Contact Us

For shipping questions or support, please contact:

Business Address:

Room 3205, Building A, Shihang Center
Yiwu, Zhejiang Province 322000
China

Thank you for shopping with BoxyLuck ✦